Shipping policy
Last Updated: July 2026
WELCOME TO KAYYY FOR CUPS!💚🖤✨
We take extra pride in packing your aesthetic drinkware safely and getting it to your doorstep as quickly as possible.
Please read our shipping and cancellation guidelines below before placing your order:
1. Shipping Rates:
To keep things simple and transparent, we offer a flat shipping rate across Pakistan:
Standard Shipping: 250 PKR per order.
Whether you order a single glass tumbler or multiple insulated mugs, your shipping fee stays exactly the same.
2. Delivery Timeline:
We know you are excited to receive your new aesthetic drinkware! Our delivery windows are as follows:
• Standard Items: Delivered within 3 to 5 business days from the date your order is confirmed.
• Customized Items: Because we craft personalized items with extra care, please allow an additional 2 business days for production before your order is shipped.
• Processing Time: Orders are packed and dispatched Monday through Friday. Orders placed on weekends or public holidays will be processed on the next working day.
3. Order Cancellation Policy:
We process orders quickly to ensure fast delivery. Please note our strict cancellation rules:
• Before Dispatch: If you need to change or cancel your order, please contact us via WhatsApp or email immediately. Cancellations are only accepted if the order has not yet left our facility.
• After Dispatch (No Cancellations): Once an order has been handed over to the courier partner and a tracking number is generated, it cannot be cancelled under any circumstances.
4. Order Confirmation & Tracking:
• For Cash on Delivery (COD): We may send a quick WhatsApp message or SMS to confirm your delivery address before dispatching your package.
• Tracking: Once your order is handed over to our courier partner, you will receive a tracking number via email or SMS so you can monitor its journey.
5. Damaged Packages & Claims (Unboxing Video Required):
Because drinkware is fragile, we take extreme care in packaging. To protect both our small business and your purchase from transit damages, we follow a strict verification policy for broken items:
• Record an Unboxing Video: We kindly require all customers to record a continuous, unedited video while opening the courier flyer and parcel box for the first time.
• Keep the Shipping Label Intact: Please do not tear, discard, or deface the printed customer info label (shipping flyer/consignment slip) stuck on the outside of the parcel. This shipping label must be clearly visible in your unboxing video so we can verify the courier data.
• Reporting Damage: In the rare event that your item arrives broken or cracked, please message us on WhatsApp or email us within 24 hours of delivery with your order number, a photo of the intact shipping flyer, and the unboxing video.
• Important Note: We cannot accept claims, offer replacements, or issue refunds for damaged items if the unboxing video is missing or if the outer customer info flyer has been torn or destroyed.
6. Need Help?
If you have any questions about your delivery, tracking, or cancellations, feel free to reach out to us:
Location: Hyderabad, Pakistan
Phone/WhatsApp: +92 313 0372721
Email: kayyyforcups@gmail.com
With Love and Hydration,
KAYYY & TEAM 💚🖤✨